Question 1

What makes Starzway Nails unique?

Accepted Answer

See all that we have to offer on our "About" page!

Question 2

How long can I expect to receive a response back through email, phone, or direct messaging?

Accepted Answer

We will typically respond the same day or within 7 days of your message.

Question 3

Can the price of my service increase based on my design or length change?

Accepted Answer

Yes! Although we do not charge for shape, we do price designs and length fairly and accordingly. As stated in our policies, the prices listed on the site are base prices for simple designs. For a more accurate quote, dependent upon your design or change of request, please ask us before the start of your appointment to quote your official price.

Question 4

Can the duration of the service be shorter or longer than expected?

Accepted Answer

Yes, as mentioned in our policies, the service duration is only an estimate. It may be shorter or longer. Please be sure that you are respectful, considerate, and understanding of your technician, as we do our best to provide you our best quality!

Question 5

Should I send my design picture to you before my appointment?

Accepted Answer

Absolutely! The earlier you can send in your nail design, the better we can prepare to serve you the best quality! You may upload it through your Appointment Confirmation email by clicking the "Upload Your Design Picture" button.

Question 6

What are the benefits of creating an account to log in?

Accepted Answer

Creating an account will make your checkout process much easier, as it will securely save your card on file and remember your information. You can also keep track of your appointment history, loyalty points, and so much more!

Question 7

Can I change or add-on to my nail service the day of the appointment?

Accepted Answer

You can change or add-on to your service the day of the appointment depending on your technician's availability. We are an appointment-based salon, and in order to ensure that each client is being treated fairly and professionally, we may or may not be able to accommodate your request at the last minute. However, if needed, we can always reschedule you or add on to your service later at a better time.

Question 8

Do I need to confirm my appointment every time?

Accepted Answer

Yes, it is very important that you confirm that you will make your appointment. If you need to cancel or reschedule at the last minute, please be sure to view our Booking & Cancellation Policy to avoid any scheduling disruptions or fees.

Question 9

Are there any late, cancellation, or no show fees?

Accepted Answer

Yes, there may be a $10-$20 late fee charged to your card depending on the severity of your tardiness. Your technician will communicate this with you beforehand, if possible.  Once you are more than 20 minutes late to your appointment and we do not hear from you, your appointment will be canceled and considered a "no-show". All no-show fees are $20, and failure to be present at your appointment, without communicating in advance, may prevent you from being able to rebook with us, cause a higher deposit to be paid, or result in you having to pay for your next service in its entirety beforehand. All cancellations made within 24 hours of the appointment's start time will result in a $10 fee.

Please read more in detail on our "Policies" Page.

Question 10

How can I help support this business?

Accepted Answer

You may support us in many ways by scheduling your appointments, making referrals, sharing our posts with others, tagging us on social media, leaving a positive review, abiding by our policies, or simply, sending love and positivity our way! We appreciate every effort you make towards helping us succeed and will always keep you in mind!

Frequently Asked Questions