Booking & Cancellation
Card on File:
A valid card is required to book your appointment. While no deposit is required for standard appointments, your card will be charged for no-shows, last-minute cancellations, or reschedules. By booking, you authorize this charge. No-shows or extremely late reschedules may incur a $50 fee or 100% service fee.
Payment Methods:
Only credit or debit cards compatible with Wix Payments, Stripe, or PayPal can be used to secure appointments. Unsupported payment methods (Apple Pay, Google Pay, Klarna, Affirm, Afterpay, etc.) cannot be accepted for deposits, cancellations, or no-show fees.
Special Hours:
Appointments outside regular business hours (early or late) require a deposit or full payment before confirmation.
Rescheduling:
One same-day reschedule is waived, as long as it's before opening hours.
A second same-day reschedule incurs a $25 transferable fee.
A third same-day reschedule is non-refundable and requires full payment to secure future appointments.
Cancellations & No-Shows:
Contact us 1–3 days in advance to cancel or reschedule. Failure to cancel in adequate time or no-shows may result in your card being charged and refusal of future service.
Late Arrivals:
Arriving late may result in a shortened service, rescheduling, or a late fee. Communication with your technician is required if you expect to be late.
Service Refusal:
We reserve the right to refuse service for safety, hygiene, or conduct concerns, including communicable illnesses, illegal substances, weapons, or violation of salon policies.
Client Expectations:
Clients are expected to respect scheduled times, the salon environment, and posted prices, regardless of seniority or familiarity with staff.
Pricing & Service Duration:
Prices listed are starting rates and may increase based on service choices or customizations. Appointment durations are estimates; actual service may be shorter or longer.
Aftercare:
Clients are responsible for following aftercare instructions to maintain results. Failure to follow proper aftercare may affect the longevity or outcome of the service.
By booking, you agree to all company policies, including booking, payment, cancellation, service, aftercare, and the Customer Code of Conduct.
Service
As aligned with our company's values, we respect all of our customers and see to it that they are satisfied. In the case of any dissatisfaction, complaint, or concern we are open to receiving feedback in a calm, professional way in accordance with our Customer Code of Conduct Policy. Before, during, and after service, the client and technician is expected to remain considerate, respectful, and professional towards each other. Service is also expected to be completed following all principles, policies, and guidelines according to the business's standard. You, the client, assume the responsibility of any health or safety concerns that may occur during your service, including that which may pertain to any complimentary snacks or drinks given as neither the technician, owner, nor landlord will be held liable. All serviced clients must be at least 16 years of age or older, unless given consent by an adult. There will be no to few exceptions to not abiding to any of the aforementioned and necessary consequences will be applied as needed.
Customer
Code of Conduct
We prioritize a safe working environment for the technician(s) and any other customers in or near our premises. Customers are expected to conduct themselves with respect and courtesy at all times, and must communicate any concerns, feedback, complaints, or disagreements in a calm and respectful manner. Abusive behavior, verbal or physical threats, offensive language, discrimination, intimidation, coercion, damage to the property, defamation, harassment, or refusal to pay or follow policies/guidelines in any way will not be tolerated. Failure to comply with any of the policies/guidelines will result in discontinued or refused service and/or legal actions being taken against the customer.
Health & Safety
Customers must comply with all health and safety policies/guidelines that agree with the South Carolina Board of Cosmetology. Customers are also expected to follow any aftercare or recommendations made by the technician or any other doctor. In the case of any communicable disease, illness, health condition, or safety hazard, neither the technician, owner, or landlord will be held responsible. It is expected that any of the aforementioned concerns will be communicated with your service provider. Once your service is booked and/or begins, you are agreeing that you will be solely responsible for any health or safety concerns you may have before or after the service. The service provider or any other technician in the building has the right to refuse or discontinue service for any reason. It is expected that you stay home if you feel unwell and communicate that with your provider.
Payment
Card on File:
A valid card is required to book your appointment. While no deposit is required for standard appointments, your card will be charged for no-shows, last-minute cancellations, or reschedules. By booking, you authorize this charge. No-shows or extremely late reschedules may incur a $50 fee or 100% service fee.
Payment Methods:
Only credit or debit cards compatible with Wix Payments, Stripe, or PayPal can be used to secure appointments. Unsupported payment methods (Apple Pay, Google Pay, Klarna, Affirm, Afterpay, etc.) cannot be accepted for deposits, cancellations, or no-show fees.
Special Hours:
Appointments outside regular business hours (early or late) require a deposit or full payment before confirmation.
Aftercare
Customers must be especially careful in the first 24 hours following their service. It is expected that the client will avoid any form of intense heat, prolonged periods of water or moisture, picking, peeling, or biting. It is recommended that client's will reserve a time to be seen by the technician for any maintenance such as lifting, repairs, cut downs, or removals, and to keep hands/feet clean and dry as necessary. Customers are expected to follow any recommendations given verbal or written and assume the responsibility of following any aftercare procedures. The service provider, owner, or landlord will not be held responsible for any aftercare concerns or issues. In the case that the technician is unavailable to assist with any aftercare procedures, the customer is expected to seek help or attention from any other available service provider.
Right to Refuse Service
In order to maintain the safety and high standard of our business, we reserve the right to refuse or discontinue service and/or access on our premises at our business location, 1109 Doyle Street Orangeburg, SC 29223, for any reason.
Customer Care
We do our best to go above your expectations! We look forward to every appointment with you and value your time, money, and feedback!
Private Nail Training
All payments for private nail training are nonrefundable. The $50 no-show fee still applies if a student does not show up for their scheduled class. A portion of the class will be taught using professional supplies already available at the salon. If any additional products or tools are needed beyond what is provided, the student may be required to bring their own or purchase them in advance.
Please allow between two to four weeks for class preparation. Class dates and times are flexible and may be changed based on the instructor’s availability. Any changes will be communicated in advance.
This class is not intended to provide a license. It is meant to help students improve and perfect their skills or simply learn out of curiosity. It offers an in-depth one-on-one foundation that can provide more than what is typically taught in nail school. While practice is encouraged, it is not advised to practice on other people without the proper license.
A same-day cancellation will result in a $25 cancellation fee which must be paid before rebooking. If you need to cancel or reschedule, please give at least 24 hours notice. Repeated cancellations or no-shows may result in restricted booking privileges.
Students are expected to arrive on time and ready to learn. Please bring a positive attitude and be prepared to practice and take notes. Tools and supplies used during class must be handled with care and returned to their proper place if they belong to the salon.
Payment plans can be discussed and arranged, however the student is still fully responsible for paying the total cost of their training sessions. Payment may be made before, during, or immediately after class, at the technician’s discretion. Failure to pay as agreed may result in future training being canceled or denied.
If you are feeling unwell, please notify the instructor as soon as possible. A rescheduling option may be available at the instructor’s discretion. Cleanliness and hygiene are strictly enforced during the training.
By booking this class, you agree to all terms listed in this policy and all our policies. This private training is designed to help you build a strong foundation in nails and support your growth with personal and detailed instruction.
Digital Products
By purchasing any of our digital products, you agree that all sales are final and no refunds will be issued due to the nature of digital content. This product is intended solely for your personal use and may not be resold, shared, copied, or distributed in any form, either commercially or privately, without explicit written permission. Unauthorized sharing or redistribution of this product is strictly prohibited and may result in legal action. Additionally, you agree not to modify, recreate, or claim ownership of this content. We take the protection of our intellectual property seriously and appreciate your respect for these terms. If you have any questions or require permission for special use, please contact us directly. Failure to abide by this policy may result in legal actions taken against the violator.
